FAQs

If you can't login, chances are you have entered your Username or Password or both incorrectly. The system is case-sensitive, so it is important that you use the exact information you provided when you set-up your login details.

Follow the Forgot your Username? and/or Forgot your Password? links to receive a reminder or to reset.

Additionally there are FAQ available to help with these processes

• How do I get a reminder of my Username?
• How do I reset my password?

 If you are unsure of your password, there is a three step process for resetting it. 

1. Please follow this Forgot your Password? link and enter the e-mail address we have on record for your subscription. You will be sent a link to and verification code to enable the password reset.
2. Follow the link in the password reset e-mail you have been sent. You will be taken to a form which asks for your Username and the Verification Code from the e-mail. In most cases the Verification Code will already be inserted. It is important you enter the correct Username at this point - many people mistakenly enter their e-mail address - and as the system is case-sensitive, if your Username is "Joe Bloggs" then entering "joe bloggs" or "JoeBloggs" will result in the reset failing. 
3. Once you have successfully entered your Username and the Verification Code, you will be invited to create a new password.

If you require a reminder of your username, follow the Forgot your Username? link.

If you need to be reminded of your username, follow this Forgot your Username? link and enter the e-mail address we have on record for your subscription. A reminder e-mail will be sent to you.

Your account login is created when you set-up the subscription. If you've already subscribed, you should have a login. You can follow these links if you need a reminder of your username or to reset the password.

• Forgot your Username?
• Forgot your Password?