If you can't login, chances are you have entered your Username or Password or both incorrectly. The system is case-sensitive, so it is important that you use the exact information you provided when you set-up your login details.
Follow the Forgot your Username? and/or Forgot your Password? links to receive a reminder or to reset.
Additionally there are FAQ available to help with these processes
Payment for the Purple Guide Single User and Purple Guide Lite plans can only be made online by credit/debit card.
Payment this way gives you instant access once the process has completed.
For the Access by IP subscriptions, if you wish to pay by cheque or bank transfer, you may do so by selecting the invoice option during the subscription process. An invoice will be generated and sent by e-mail to your account address. Please follow the instructions on the invoice to pay for your subscription and ensure you include the invoice number as a reference.
There is a purchase order box on the subscription form, the contents of which will be added to your invoice.
Your account will be activated within 10 days of payment being received and you will receive notification by e-mail when this is done.
NB: You will not have access to the guide until payment has been received and fully processed.
If you are unsure of your password, there is a three step process for resetting it.
If you require a reminder of your username, follow the Forgot your Username? link.
Payment by invoice is only available for our Access by IP subscription plans.
When you complete the subscription form for these, there is an option to pay by invoice. If you select this, an e-mail will be sent to you with a PDF of the invoice.
The company name and the address you enter on the subscription form is used on the invoice so please ensure this is correct for your organisation's payment requirements.
Please ensure you include the invoice number as the payment reference to ensure speedy activation.
NB If you opt for payment by invoice, you will not be able to access the guide immediately. We endeavour to activate accounts as soon as we receive notification of payment being made by our accounts team.
If you need to be reminded of your username, follow this Forgot your Username? link and enter the e-mail address we have on record for your subscription. A reminder e-mail will be sent to you.
Susbcriptions do not automatically renew. You will be sent reminders in the lead-up to your renewal date and if you wish to continue to subscribe, you need to log-in on the site and renew manually.
Your account login is created when you set-up the subscription. If you've already subscribed, you should have a login. You can follow these links if you need a reminder of your username or to reset the password.
Please note! Events Industry Forum (EIF), have a no refund policy for the Purple Guide publication.
The only prices we have are those displayed in the subscription section.