If you can't login, chances are you have entered your Username or Password or both incorrectly. The system is case-sensitive, so it is important that you use the exact information you provided when you set-up your login details.
Follow the Forgot your Username? and/or Forgot your Password? links to receive a reminder or to reset.
Additionally there are FAQ available to help with these processes
If you are unsure of your password, there is a three step process for resetting it.
- Please follow this Forgot your Password? link and enter the e-mail address we have on record for your subscription. You will be sent a link to and verification code to enable the password reset.
- Follow the link in the password reset e-mail you have been sent. You will be taken to a form which asks for your Username and the Verification Code from the e-mail. In most cases the Verification Code will already be inserted. It is important you enter the correct Username at this point - many people mistakenly enter their e-mail address - and as the system is case-sensitive, if your Username is "Joe Bloggs" then entering "joe bloggs" or "JoeBloggs" will result in the reset failing.
- Once you have successfully entered your Username and the Verification Code, you will be invited to create a new password.
If you require a reminder of your username, follow the Forgot your Username? link.
If you need to be reminded of your username, follow this Forgot your Username? link and enter the e-mail address we have on record for your subscription. A reminder e-mail will be sent to you.
Your account login is created when you set-up the subscription. If you've already subscribed, you should have a login. You can follow these links if you need a reminder of your username or to reset the password.